{"id":115,"date":"2024-10-04T18:48:05","date_gmt":"2024-10-04T16:48:05","guid":{"rendered":"http:\/\/10.101.1.48\/index.php\/description-cds-2\/"},"modified":"2025-05-05T10:04:22","modified_gmt":"2025-05-05T08:04:22","slug":"description-cds-2","status":"publish","type":"page","link":"https:\/\/www.artic.fr\/index.php\/description-cds-2\/","title":{"rendered":"Description CDS"},"content":{"rendered":"\t\t
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Le Centre de Services<\/strong> joue un r\u00f4le crucial dans le maintien de la productivit\u00e9 et de la continuit\u00e9 de service. <\/span><\/p>

\u00a0<\/span><\/p>

Il assure plusieurs missions pour garantir le bon fonctionnement des syst\u00e8mes informatiques mis \u00e0 la disposition des collaborateurs du Cerfrance et de leurs clients.<\/span><\/p>

\u00a0<\/span><\/p>

Ces missions sont assur\u00e9es par 3 entit\u00e9s distinctes<\/strong> : <\/span><\/p>

\u00a0<\/span><\/p>

  • le support<\/span><\/span><\/li><\/ul>
    • le p\u00f4le actifs<\/span><\/span><\/li><\/ul>
      • le p\u00f4le postes de travail<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        Les principales missions<\/strong> sont :<\/span><\/p>\n

          \n
        • \n

          gestion de la mise \u00e0 disposition de mat\u00e9riel (actifs informatiques) : configuration, installation des logiciels, cr\u00e9ation de comptes utilisateurs et gestion des acc\u00e8s<\/span><\/p>\n<\/li>\n

        • \n

          assistance aux utilisateurs finaux : gestion des demandes et des incidents, diagnostic et suivi jusqu\u00e0 la r\u00e9solution du probl\u00e8me (mat\u00e9riels, logiciels m\u00e9tiers, r\u00e9seau, messagerie, syst\u00e8me d’exploitation, …)<\/span><\/p>\n<\/li>

        • maintenance pr\u00e9ventive pour garantir le bon fonctionnement : mises \u00e0 jour, gestion des correctifs de s\u00e9curit\u00e9, surveillance et supervision des performances des postes de travail<\/font><\/p><\/li>

        • gestion des connaissances : partage d\u2019informations utiles sur les solutions aux probl\u00e8mes et les meilleures pratiques pour am\u00e9liorer l\u2019efficacit\u00e9 du personnel du support<\/font><\/p><\/li>

        • reporting : production d\u2019indicateurs r\u00e9guliers sur les performances cl\u00e9s du support pr\u00e9sent\u00e9s aux CERFRANCE et aux clients<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Le Centre de Services joue un r\u00f4le crucial dans le maintien de la productivit\u00e9 et de la continuit\u00e9 de service. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-115","page","type-page","status-publish","hentry"],"yoast_head":"\nDescription CDS - Artic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/artic.fr\/index.php\/description-cds-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Description CDS - Artic\" \/>\n<meta property=\"og:description\" content=\"Le Centre de Services joue un r\u00f4le crucial dans le maintien de la productivit\u00e9 et de la continuit\u00e9 de service. 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